Shipping policy

We aim to process and deliver your orders as quickly and efficiently as possible.

Order Processing
All orders are processed within 24–72 hours (excluding weekends and holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Shipping Timeframes
Delivery times typically range from 6–15 business days, depending on your location. Please note that shipping times may vary due to external factors such as customs delays, carrier issues, or high demand periods.

Shipping Confirmation & Tracking
All orders are shipped with tracking included. Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment in real time.

Incorrect Address Information
Please ensure that your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at helpglowvera@gmail.com.

Delayed or Lost Packages
While we work with reliable shipping partners, delays can occasionally occur. If your order has not arrived within the estimated timeframe, please contact us so we can assist in tracking your package.

Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer. These charges vary depending on the destination country.

Contact Us
If you have any questions regarding your order or shipping, please contact us at helpglowvera@gmail.com and we will be happy to assist you.